✍️ Handling Unfair Reviews: Taking the High Road
There are always two sides to the story—but not every platform will remove a review simply because it’s unfair or exaggerated.
Here’s how to respond effectively:
➡ Acknowledge the guest’s perspective without debating the facts.
➡ Use thoughtful language like, “We’re sorry your recollection differs from our own.”
➡ Show the public you’re professional and focused on resolving issues, not arguments.
Taking the high road builds trust and keeps your reputation shining. ⭐