Learn how to respond to negative Google reviews examples, tips, and templates to improve customer relations.

Master the art of how to respond to negative reviews with humor and sincerity. Turn complaints into compliments with these five strategies.

Does the frequency of reviews that you get affect your hotel’s TripAdvisor ranking and overall online success? Click here to find out...

A bad TripAdvisor review or review on another site can have a big impact on your business, but how long do the effects of one review last?

When you reply to feedback left by your guests online, you help your hotel, restaurant or other business flourish. Here's how...

Discover the recent changes in the Booking.com Airbnb scoring system and how it affects your property's reviews.

if there is a lack of engagement in the form of management responses, that customer purchase might be lost.

Discover the importance of managing online reputation, including review responses, to elevate your business.

Having sound online review management practices is important to hotels and other businesses. Here are strategy mistakes to avoid.