My Review Concierge

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While our business is rooted in hospitality, we provide reputation management solutions for business owners and management teams in many service-based industries. This includes review management services for restaurants and cafes, the automotive industry, animal care, and residential services to name a few. Reviews are also critically important for spas and retail service providers, museums, attractions, vacation rentals, and multi-unit residential, and our My Review Concierge software assists in aggregating the reviews and data found on Google and other industry-specific websites. Whether you prefer to use AI (Artificial Intelligence), our in-house managed services, or your own thoughtful management responses, My Review Concierge is the tool needed to manage this task.

Review Dashboard

My Review Concierge provides one easy-to-use dashboard on which you can gather, monitor, and respond to the reviews earned by your business.
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Ask Tool

Within our My Review Concierge dashboard, our ask tool enables you to email or text message recent customers to request that they share a review. More review volume drives greater consumer confidence.
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Smart Response

My Review Concierge offers the ability to post automated Smart Responses that will publish to reviews that meet specific criteria. Templated responses can also be written and stored in the dashboard for later use.
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Competitive Reporting

The My Review Concierge dashboard provides broad reporting on your review performance as well as that of your competitors. Stay in the know of your review trends, the sentiment of your customers and more.
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Amplify Tool

Show it off! My Review Concierge provides three different website widgets which allow you to feed your reviews on your website, letting prospective customers see your reviews on your site, rather than navigating away to another website. You can also promote your reviews on your social media pages!
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DID YOU KNOW?

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89% of consumers say checking online reviews is part of their buying journey (TrustPilot)
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85% of consumers don’t think reviews older than 90 days are relevant (Bright Local)
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88% of customers who read an online review say it influenced their buying decision (Zendesk)

DID YOU KNOW?

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94% of diners research a restaurant’s reviews online before going.
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33% of diners refuse to eat at a restaurant with less than four stars.
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77% of cusomers prefer reading reviews from other customers instead of professional critics.
research conducted by Zippia

Address:
8001 Forbes Place, Suite 211
Springfield, VA 22151

Phone: (855) 979-6800

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Hours:
Monday: 8:30 AM–5:30 PM
Tuesday: 8:30 AM–5:30 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–3 PM
Saturday: Closed
Sunday: Closed